Working with consultants we’ve completed a gap analysis, identifying areas of focus and a review structure for our program. We’re applying a group-wide thematic approach aligned to the six key review areas:
Considering fair value across all products and services
Testing of customer understanding of key communications
Tailoring of customer communications
Group communications framework
Demonstrating customer support and service levels meet the needs of customers
Defining (reasonable) foreseeable harm
Fair Value Statements
We've created our statements to give you a central source for the product suitability information you need for Consumer Duty. Each statement outlines our fair value assessment approach. They provide the assessment outcome and link to target market statements, charge information and key features for each product.
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