Online servicing

For quick online registration, click on the ‘register’ button found in the top right-hand corner on every page of our website. 
We’ll ask you to confirm some plan details and verify your email address. This will allow you to set your own username and password.
We’ll also ask you to set some additional security. You will be asked to set up 3 security questions and you can choose to set a recovery mobile number. Your account will then be set up and you can log in straight away.
Or just call us on 0345 606 0098. You will need to have your plan number, which you can find in your annual statement or in most letters we’ve sent you. We’ll do our security checks over the phone and send you the verification email to set up your login details. Call charges will vary.  

Suspended account – if you have exceeded your maximum login attempts, your account will be suspended for 30 minutes. To regain access to your account, you can either wait for 30 minutes or complete our forgotten password process.

Please call us on 0345 606 0098 (+44 131 245 6367) to cancel your access to online servicing. Call charges will vary. 

Protecting your data is a top priority for Standard Life. To do this we use a multi-layered approach to protect customers, staff and business information. This is known as defence in depth and consists of multiple technical controls, business processes and staff training. Information security policies and procedures are the foundation of our security, these are augmented with technical best practices to protect your data at all times. 

We recommend performing a 'forced reload’ which gets you the most up-to-date version of the webpage.

If using Chrome, Firefox or Edge

ctrl + F5 (if on a Windows machine) Command + R (if on a Mac)

If using Safari

Option + CMD + E

Or you could try:

• Logging in on a different device
• Using incognito/private browsing mode

We recommend that you copy the link in the email and paste it directly into the browser. You should see that under the 'Verify email' button there are instructions and a URL that can be copied and pasted into your browser.

Or you could try copying and pasting the link:

• On a different device
• Using incognito/private browsing mode

For security reasons, we only permit one email address per account.

There are two common reasons that your username or password may not be working.

• Check you’ve entered your username and password correctly

Be conscious of spelling including capitals, spacing, numerals and special characters.

Alternatively, you can retrieve your online login details by going to ‘I’ve forgotten my login details.’ By following the instructions on the screen you’ll be able to retrieve your username and/or reset your password.

If you have exceeded your maximum login attempts, your account will be suspended for 30 minutes. To regain access to your account, you can either wait for 30 minutes or go to the login page and click on ‘I’ve forgotten my login details.’

• You’ve not logged in for 24 months or more - for security reasons, we’ve suspended your access to online services. You can easily re-register for online services by visiting standardlife.co.uk/online