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- New website help
Website help
This page is here to help you work through any problems you may be having using the site and its services.
Pop ups
Our secure services open up in pop-up windows. However, because the web address of the site has changed you will need to add the new web address into your browsers security settings to accept pop-ups. See the instructions below for each major browser we support to add www.standardlife.co.uk to your pop-up blocker settings.
Add www.standardlife.co.uk into your pop up and redirects.
Chrome
- Click on the 3 dots top at the right hand corner of your browser.
- Select settings, privacy and security on left hand side.
- Click on site settings in the middle.
- Scroll down to pop up and redirects.
- Under allowed to send pop ups and use redirects add and type the www.standardlife.co.uk in and add.
Microsoft Edge (Windows 8)
- Click on the 3 dots top at the right hand corner of your browser.
- Select settings.
- Click on site permissions, select pop ups and redirects, add www.standardlife.co.uk under specific websites you wish to allow.
Microsoft Edge (Windows 10)
- At the top of your browser go to Settings and more.
- Select Settings > Cookies and site permissions.
- Under All permissions, select pop ups and redirects, add www.standardlife.co.uk under specific websites you wish to allow.
Firefox
- Click on the 3 dots or lines at the top right hand corner of your browser and select settings.
- Select privacy and security on the left hand menu.
- Scroll down to permissions and select exceptions next to Block pop-up windows.
- Add website www.standardlife.co.uk
Once you have updated your settings, close the browser down completely and retry.
Supported browsers
We encourage our users to upgrade their browsers and maintain regular updates to ensure the optimal performance of our site.
Browsers we support are:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
Please note we no longer support Internet Explorer and some elements of the website and accompanying services may not work in this browser. We recommend using one of the supported browsers listed above.
This content is for financial advisers and must not be relied on by anyone else. If you are not an adviser please visit our personal website.