Protecting the interests of workplace scheme members
Standard Life's Independent Governance Committee (IGC) works in the interests of its workplace personal pension scheme members. The main role of this committee is to assess the value for money provided by Phoenix Life Limited schemes.
On this page you'll be able to read the annual reports from the IGC, give your feedback and learn about committee members
What the IGC does
The IGC is committed to the development of stronger, higher-value pension products for anyone saving for retirement. They’re also here to:
- Speak up for you
- Listen to you
- Our annual report 2023
- We encourage you to read our annual report for 2023. The report includes:
- Our opinion on the value for money provided by Standard Life
- Our consideration of your feedback
- The concerns raised with Standard Life and how they responded
If the committee agrees that value for money isn’t being provided, it will raise this with Standard Life for their consideration.
Throughout the process, if the IGC isn't satisfied with the responses received from Standard Life it will escalate this to the Financial Conduct Authority (FCA). We may also communicate our concerns to you and your employer.
The IGC don't deal with individual complaints, but they do want and value your feedback. The IGC would like your views on your pension plan and the service you receive from Standard Life, which you can do by emailing IGC@standardlife.com
These views are an important part of reviewing the value for money of Standard Life schemes. The IGC focus on all aspects of the plan across its lifetime aiming to provide a good outcome in retirement.
There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.
Costs and Charges
New regulations now ask Independent Governance Committees (IGCs) to publish costs and charges information in more detail. Please visit the IGC Costs and Charges page for more information.
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Transaction costs
Transaction costs for Standard Life funds within scope of the Independent Governance Committee (IGC).
Explanatory notes:
- The full fund list shows the transaction cost information available to the IGC for its 2023 Annual Report
- The information shows the position up to 31 December 2023 and includes 560 funds
- The Annual Report provides commentary and the IGC’s conclusions on transaction costs and the value for money implications for members of contract-based workplace pension schemes written by Phoenix
You can download the Transaction costs spreadsheet
Annual report
Annual report of workplace personal pensions 2023
Customer summary of 2023 Annual Report
General products
One of the roles of the IGC is to act solely in the interests of customers who have workplace pension contracts with Standard Life and review the value for money that they are receiving. Every year, the IGC produces a report that describes, in some detail, what they have done and the results of their value for money assessments. For those customers who prefer more of a summary view, the document below looks at value for money assessments, what has changed since last year, challenges for the firm and customer calls to action.
Annual report of workplace personal pensions 2023 summary
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If you wish to read our previous reports they are available below:
- 2022-2023 report (2.9MB)
- 2021-2022 report (4.9MB)
- 2020-2021 interim report (115KB)
- 2020-2021 Investment Pathways report (187KB)
- 2019-2020 report (1.6MB)
- 2018-2019 report (2.1MB)
- 2017-2018 report (1.9MB)
- 2016-2017 report (1.5MB)
Other documents
- Independent Governance Committee's full terms of reference (65KB)
- Response from Phoenix and SLAL IGC to CP19-10 (79KB)
- Response from Phoenix and SLAL IGC to CP19-15 (79KB)
- Response from Phoenix and SLAL IGC to CP20-9 (107KB)
- Response from Phoenix and SLAL IGC to DP21/3 (89KB)
- Statement from Phoenix and SLAL IGC on the Covid-19 pandemic (27KB)
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As of 1 February 2021, customers with a Standard Life workplace pension are represented by a new Independent Governance Committee (IGC). This IGC represents workplace pension customers within Standard Life, Phoenix Life and ReAssure, to provide a consistent governance approach across the Phoenix Group.
The members of the IGCs have been selected in order to include:
- Sufficient depth of knowledge and experience in the various performance areas that contribute to the value for money assessment. For example: investments, customer service, customer communications.
- An appropriate blend of activity and experience across the pensions and wider financial services industry. For example: Pension trustee experience, life office experience.