You can register multiple users to your account, but - and this is important or you'll run into issues later - each user must have their own unique login. If you need additional user access, please register them individually.
Please don't use a shared mailbox for your account.
You need to install an authenticator app on your mobile device, which will allow you to set up an account by scanning the QR code or by manually entering the secret key supplied. Microsoft Authenticator and Google Authenticator are both are available for Android and IOS devices. Once the account is set up on the authenticator app, it will generate a 6 digit one time password that you must enter.
MFA Set-up guide
We suggest you whitelist Standard Life to make sure our emails are not blocked by your company firewall. Our emails will be sent from info@emails.standardlife.com. (Please note that this mailbox is not monitored.)
All email providers, such as Outlook, are slightly different, so the best thing to do is to Google "whitelist" for whichever email system you use.
If you don't manage to complete all the set-up details first time around, such as adding a recovery mobile, you can do this at any time by logging into your account and visiting 'My profile'.
We support the latest few versions of all major browsers. If you're having trouble, try updating your browser. You can update your account using your mobile too.
If you get the email verification error shown below, it may be to do with your security software being a bit over-enthusiastic, or it may be that you haven't clicked on the verification link within 30 minutes. Here is a workaround which doesn't compromise your security but should get you safely online:
- Use the system to generate a new email
- This time, select and copy the link
- Paste the link into a new tab in your browser.
